Refund and Cancellation Policy
Last Updated: 16 September 2023
At Visions Creative Agency, we value transparency and clear communication with our clients. We understand that circumstances may arise where you need to cancel a service or seek a refund for work not completed to your satisfaction. This page outlines our Refund and Cancellation Policy to provide you with a clear understanding of our procedures in such situations. Please take a moment to review the details below to ensure you're aware of the terms and conditions that govern cancellations and refunds for our creative agency services. If you have any questions or require further clarification, please don't hesitate to contact us. Your satisfaction and trust in our services are of utmost importance to us.
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1. Cancellation of Services
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a. Client-Requested Cancellations: Should you wish to cancel services provided by Visions Creatives, please submit a written notice to [Contact Email Address]. Our cancellation terms are as follows:
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b. Agency-Initiated Cancellations: Visions Creatives reserves the right to cancel or terminate services at any time due to unforeseen circumstances or breaches of our terms and conditions. In such cases, you will receive a prorated refund for any uncompleted work.
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2. Refund Policy
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a. Refunds for Cancelled Services: Refunds for cancelled services will be processed within 7 to 14 business days from the date of the cancellation request. The refund will be issued to the original payment method used for the transaction.
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b. No Refunds for Completed Work: Please note that no refunds will be provided for services that have been completed and delivered to your satisfaction, as the value of the work has been provided.
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3. Modifications to Services
Visions Creatives reserves the right to modify or discontinue any service at our discretion. In such cases, clients will be notified in advance, and we will make reasonable efforts to provide alternative solutions or refunds as applicable.
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4. Contact Information
If you have any questions or concerns about our Refund and Cancellation Policy, please feel free to reach out to us at:
[Your Contact Information]
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